Jakarta, (28/06). Are there any complain from Islamic banks’ customers lately? The questionnaire has come out from the media at the Chairman of Islamic banking supervisory review of Islamic banks Directorate of Bank Indonesia, Dewi Astuti at Trisakti University sometime ago. (source)
Dewi revealed that the no of complained concerning Islamic banking transaction is quite small. Most complains are related to financing “there is always complains but in very small no, usually it is about financing, which is happen based on different perception, “Explained Dewi.
Furthermore Dewi said that if there is a dispute between Islamic bank and its customers, the dispute parties will prefer to seek for mediation, thru court or thru our National Arbitration council or Badan Arbitrase Syariah Nasional (Basyarnas).
”Bank Indonesia has a regulation that under the amount of IDR 500 million, Bank Indonesia will settled the dispute and act as a mediator, but if the dispute amount is above IDR 500 million, it is up to the dispute parties to determine whether to go to the court or Basyarnas. Recently the dispute is common and rarely happen in our Islamic banking system” exclaimed Dewi. (ul)
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